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What lenders wantAugust 11, 20265 min read

What the lender's follow-up questions really signal

The email that used to make owners' stomachs drop was the one with a subject line like "a few questions on your file." I understood why. I also knew, from the other side of the desk, that it usually meant the opposite of what they feared.

Questions mean someone is actually reading your file

A loan file sits in a queue until an analyst opens it, and opening it is when questions start. No questions at all, for weeks, usually means the file hasn't been picked up yet — not that it sailed through. A round of follow-up questions is a sign of forward motion: someone has read your numbers closely enough to find the parts that need clarifying. That's a better position than silence, even though it rarely feels like it in the moment.

Decoding the common ones

Most follow-up questions repeat across files, and each one is checking a specific thing. A question about inventory turnover is checking whether your working capital assumptions match how fast product actually moves — a slower turn than the plan assumes means more cash tied up on shelves than the forecast accounted for. A question about receivables aging is checking whether the revenue in your projections turns into cash on a timeline the business can survive on, since a sale booked in month three that doesn't collect until month five changes the whole cash-flow picture. A question about owner draw plans is checking whether you're paying yourself in a way that still leaves the business able to service its debt, rather than treating the loan payment as whatever's left over. And "what happens if revenue comes in below plan" is checking whether your sensitivity analysis is real or decorative — whether you've actually run the numbers at 80% of plan or just asserted the business would be fine. None of these are trick questions — they're the analyst doing the job the numbers didn't fully do for them.

The file I worry about isn't the one that comes back with four questions. It's the one that comes back with none.

Answer in writing, fast, with numbers attached

A quick, specific written answer does more for a file than a longer one sent a week later. Attach the number, not just an explanation — a receivables aging question gets answered with an actual aging schedule, not a sentence about how customers usually pay on time. Speed also signals something beyond the answer itself: that the numbers were close at hand because they were real, not reconstructed under pressure.

When a question is actually a warning

Occasionally a question isn't administrative — it's the first sign the analyst has found a structural problem. If the same question comes back twice after you've answered it, or if it's phrased around a number that genuinely doesn't reconcile, that's worth taking seriously rather than defending. The better move is often to acknowledge the gap directly, explain what changed or what was wrong in the original figure, and provide the corrected version — a mistake handled openly rarely kills a file. A number defended past the point it holds up usually does.

Silence isn't the same thing as approval

No news for two or three weeks feels neutral. It usually isn't — files move through queues, committees, and second reviewers on their own schedule, unrelated to how strong the application is. A polite check-in at a reasonable interval is normal practice, not a sign of impatience, and it's a better use of the wait than assuming no news is either good or bad. The file that gets funded and the file that gets declined can both go quiet for the same three weeks, which is exactly why the quiet period tells you nothing about which one you're in — and why the questions that eventually break that silence are worth more information than owners usually give them credit for.

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